What You Can Measure Inside Luran
The platform includes operational and administrative visibility so teams can improve support quality with actual runtime data.
Conversation Analytics
Track conversation volume, response quality trends, and operational activity from tenant and platform dashboards.
Flow Execution Visibility
Monitor flow execution status, inspect runs, and refine node logic based on observed outcomes.
Security Event Signals
Review platform security events and runtime activity through built-in admin audit tooling.
Financial and Usage Reporting
Use platform reporting pages for payment analytics, revenue breakdown, forecasts, and refunds.
How Teams Use Luran In Production
These are practical patterns supported by the current platform features.
Support Triage
Collect intent from the user, route by condition, and escalate to an agent only when automation cannot confidently resolve.
Process Automation
Run multi-step flows with webhook calls to external tools while keeping customer context inside one guided path.
Knowledge-Grounded Answers
Use retrieval-backed responses with optional AI action nodes so answers are tied to approved tenant knowledge.
Multi-Tenant Operations
Operate multiple organizations on shared infrastructure with tenant-scoped data, settings, and platform admin oversight.
How Luran's Multi-Tenant Model Works
Each company that uses Luran is assigned a dedicated tenant environment within the platform.
Core services interact with each tenant in isolation rather than sharing tenant contexts.
Knowledge bases are isolated
Your documentation and data never mix with other companies
Conversations are isolated
Customer chats and history are completely separate
Configurations are isolated
Your settings and customizations remain private
AI context is isolated
Training and responses are tenant-specific
Even though multiple businesses use Luran, their data never overlaps.
Why This Matters
Strong security and privacy
Lower costs compared to single-tenant deployments
Faster updates and improvements
Enterprise-grade scalability for small teams
You get the benefits of shared infrastructure without the risks of shared data.
AI-Powered Customer Support, Grounded in Your Data
Luran connects directly to your:
How It Works
Using a grounded RAG (Retrieval-Augmented Generation) pipeline, Luran ensures that:
Responses come only from your approved sources
AI doesn't hallucinate answers
Confidence scoring determines when to escalate
Your customers get accurate help — fast
Flow Automation
Beyond standard chatbot replies, Luran includes a visual flow engine for predictable multi-step support journeys.
Use templates for lead qualification, support routing, and onboarding
Add logic with Condition nodes and collect structured user input
Trigger external systems through Webhook nodes
Track executions and optimize based on flow analytics
Driven by your approved knowledge
How A Luran Flow Executes
This is the real runtime path backed by the current flow builder: structured input, logic branches, knowledge retrieval, external actions, and human escalation when needed.
Start
A chat event triggers the flow
Collect Context
Use Question and Text Input nodes
Branch Logic
Condition nodes route by user data
Resolve Action
RAG Query, AI Action, or Webhook
Escalate or End
Hand off to an agent or close cleanly
Implemented Node Types
Get Started in 4 Simple Steps
From signup to AI-powered support in minutes, not weeks
Create Your Tenant
Sign up and get your dedicated environment with isolated storage. No configuration needed — your secure space is ready in seconds.
Add Your Knowledge
Upload documents, connect your help center, or link external data sources. Luran indexes everything and makes it searchable for your AI.
Deploy AI Support
Embed our chat widget on your website, integrate with Slack or Discord, or connect via API. One AI assistant, available everywhere your customers are.
Monitor & Improve
Track performance metrics, review conversations, and refine responses from your dashboard. Watch your support quality improve over time.
Ready to transform your customer support?
Start Your Free TierReady to Upgrade Your Customer Support?
Luran helps you:
Respond faster
Support more customers
Protect your data
Scale without friction
Email us at
hello@luranai.comLive support
Available 24/7