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How does the app tell me a chat needs a human?
The AI handles the conversation until a person is needed. Then the app makes sure someone on your team notices.
- A full-screen alert. The app alerts you full-screen when a chat needs a human, so you do not have to watch a screen.
- First to tap takes over. The first agent to tap takes over the chat.
- A missed-chat summary. If you miss a chat, you get a summary of what you missed.
What can I do inside a chat?
Take over and reply to the customer from your phone, with the tools you need to keep the conversation moving.
- Live chat. With typing indicators, so you can see the conversation as it happens.
- Photos. Send photos, up to 3 per message.
- Quote-reply. Reply to a specific message so it is clear what you are answering.
- Customer presence. See whether the customer is present.
What else does the Agent App include?
Resolve with a note
Close a chat and leave a note about what happened.
Missed-chat summary
A summary of the chats that rang while you were away.
History with search
Look back through past chats and search them.
Ratings
See the ratings customers leave after a chat.
Availability toggle
Switch yourself available or unavailable from the app.
Where can I get the Agent App?
It is on Google Play for Android today.
iOS coming soonCommon questions about the Agent App
What is the Luran Agent App?
It is an Android app for the people on your team who answer customers. It alerts you full-screen when a chat needs a human, and lets you chat live and resolve the chat from your phone.
Is there an iPhone version?
The Agent App is on Google Play for Android today. iOS coming soon.
What happens when a chat needs a human?
The app alerts you full-screen, and the first agent to tap takes over the chat.
What can I do inside a chat?
Chat live with typing indicators, send photos (up to 3 per message), quote-reply to a message, see whether the customer is present, and resolve the chat with a note.
What if I miss a chat?
You get a missed-chat summary, and your history keeps past chats, which you can search.